POLICIES AT ROCKSOLOGY
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING AND DELIVERY
What You Need to Know
We provide free shipping inside the United Arab Emirates, and normally it takes 2 to 3 working days to deliver the item. We always try our best for next-day delivery.
International Shipping:
We are excited to announce that we now ship to the USA and Europe! Please note that for all international orders, the customer is responsible for paying any applicable Customs Duties, Import Taxes, or VAT required by their country’s local authorities. These fees are not included in our price or shipping cost.
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USA: Effective February 2026, the US has suspended the duty-free 'de minimis' exemption. Most imports are now subject to a 10% to 15% import surcharge, plus standard customs duties and processing fees.
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Europe (EU): As of July 2026, the €150 duty-free limit has been abolished. Small parcels are now subject to a flat €3 customs duty per item, plus the local VAT (Value Added Tax) of the destination country (usually 17%–25%).
In case you have any questions about your parcel or need help with international tracking, please reach out to us for more details.
RETURNS AND REFUNDS
How It Works
Returning an item is acceptable within 7 days of the purchase date, however the refund will be approved only if the item is in new condition, not used or damaged (Example: Scratched Bead Bracelet or cut will not be approved for refund)
one of our team members will be in touch with you to guide you on the return process in case there is one.
WARRANTY INFORMATION
The Information You Need to Know
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
OUR PRIVACY POLICY
Your Data is Secure
